FAQs
Common Questions
🧩 Licenses & Products
No. We do not offer trial versions. Our offers are strictly limited to fully activated official Autodesk software.
Delivery is almost immediate: once your payment is confirmed, you will typically receive your activation key and installation instructions within 5 minutes.
In rare cases, it may take up to 24 hours maximum.
We offer two types of licenses depending on the product:
– Time-limited licenses (1 year, 3 years)
– Perpetual licenses (no expiration date)
The duration is clearly stated on each product page.
Absolutely. All our software is official Autodesk product, delivered with a valid activation key, access to your Autodesk customer account, and a named invoice for individuals or companies.
That depends on the software. Some Autodesk products are only compatible with Windows.
If you’re unsure, feel free to contact us before placing your order.
💳 Orders & Payments
We accept credit and debit cards (Visa, Mastercard, Amex,etc.), Apple Pay, Google Pay, and subscription-based payments when available.
Yes. A personalized invoice is automatically sent to your email once your order is confirmed.
No. All listed prices are final, with no hidden fees. The price you see is exactly what you pay.
Yes. All transactions are encrypted and processed securely through trusted payment gateways. No banking information is stored on our servers.
Please make sure your card details are correct, that your payment limit hasn’t been reached, or that your bank hasn’t blocked the transaction. If the issue persists, contact us or try another payment method.
Yes, as long as the invoice hasn’t been issued yet. Contact us as soon as possible after placing your order to update your billing details.
📦 Delivery & Product Access
Delivery is fully digital. You will receive your activation key, installation instructions, and your invoice by email — usually within 5 minutes after your payment is confirmed.
First, check your spam or junk mail folder. If it’s not there, contact us directly and we’ll resend your access details manually.
Yes. Once your payment is confirmed and you’ve received your activation key, you can download and install your software right away. No physical shipping is required.
The download link is provided in your confirmation email, or you can access it via the official Autodesk website through your customer account. If needed, our support team will guide you.
Please contact us via email or our contact form. We’ll assist you promptly with any issues related to installation, activation, or access.
🛠️ Installation & Activation
Once your order is confirmed, you will receive by email a download link, your activation key, and step-by-step installation instructions. If needed, our team is available to assist you throughout the process.
Make sure your computer meets the minimum system requirements. If the issue persists, contact our support team and include a screenshot of the error so we can help you resolve it quickly.
Your activation key will be requested when you launch the software for the first time after installation. A setup wizard will guide you through the process. Make sure you are connected to the internet during activation.
Yes, an Autodesk account is required to activate and register your product. This account also allows you to receive updates and manage your licenses easily.
No worries! If you purchased your license from us, we can resend your activation key. Just contact us with your order number or the email address used at checkout.
Check your internet connection or try using a different browser. If the issue continues, contact our support team — we can provide you with an alternative secure download link.
🛡️ Support & Warranty
Our support team is available via email or through our contact form. We usually reply within 24 business hours for any questions related to installation, activation, or order tracking.
Yes. All our products come with a guarantee of activation and proper functioning. If you experience any technical issues with the key or software, we will either fix the problem or provide you with an equivalent solution.
We primarily respond Monday through Friday, but some weekend or holiday availability may be provided. In case of urgency, leave us a clear message so we can follow up as soon as possible.
Yes, we offer personalized assistance to help you install and activate your software properly. We can also direct you to official resources or tutorials based on your needs.
If you’re unable to complete the installation, a remote technician can do it for you.
Since our products are digital and activated immediately, they are non-exchangeable and non-refundable, except in cases of confirmed technical failure. Please contact us before placing your order if you have any questions.
🔄 Updates & Renewals
Your expiration date is listed in your Autodesk account, which you can access at any time. We also recommend keeping track of your purchase date or saving your invoice.
Yes, you will receive an automatic email notification before your license expires. We recommend checking your inbox regularly — including your spam or junk folder.
You can renew your license directly through MyProCAD before it expires. Just contact us and we’ll send you a personalized renewal offer.
Yes, in some cases, you can upgrade from a 1-year license to a 3-year license or switch to a perpetual license (if available). Feel free to reach out to us for personalized advice.
Yes. For the entire duration of your license, you’ll receive official Autodesk updates, including performance improvements and security patches.
🤝 Resellers & Partnerships
Yes, we offer special pricing for resellers, IT companies, integrators, and training centers. Contact us to request access to our professional pricing list.
Absolutely. As an authorized reseller, you’re allowed to market our licenses either under your own brand (white label)or with co-branding, depending on our agreement. We remain discreet if you’re acting as a subcontractor.
Yes. We can either handle the technical support directly for your clients, or assist you so you can support them yourself. This depends on the type of partnership we establish.
An affiliate program is currently in development. In the meantime, we already offer volume-based commissions or tiered discounts based on your sales activity.
Simply contact us using the form on our website and introduce your business. Once approved, we’ll create a reseller account with access to dedicated resources and pricing.